As a subscriber, if I buy additional tickets, will the tickets be next to the ones that I have for my subscription?
We will make an effort to secure seats next to your current seats; however, this is not always possible. We have subscribers who occupy many seats in the house. You may exchange your subscription tickets in order to get all of your tickets together. But if you don't want to give up your regular seats, we will find your guests the nearest available seats to the ones you currently hold.
Are my extra tickets exchangeable?
Yes, your extra single tickets may be exchanged.
As a subscriber, if I miss a performance, do I have the opportunity to see the show? Could I get a refund?
If you miss a performance and the run of that particular ballet has not ended, you can take advantage of "subscriber stand-by." Take your unused subscription tickets (it is not possible to do a subscriber stand-by with additional single tickets) to any of the remaining performances, go to the box office at least one hour before the performance starts, and you will receive the most comparable available seats for that performance. All tickets are final sales. Refunds are not possible.
How do I exchange my subscription tickets?
Subscription tickets may be exchanged from one evening to another (of the same production). Simply call the box office to arrange the new performance date, time and seating.The box
office must receive the original tickets no later
than 48 hours prior to the date printed
on them. If exchanging for a ticket of higher
value, the difference in price will be due. Ticket
exchanges can be made at the box office, by
mail or fax (old tickets that are faxed must be torn in half). We will mail the new tickets out upon receiving your old tickets, or you can have them held at your new performance at Will Call.
As a subscriber, can I exchange my Nutcracker tickets?
Nutcracker tickets may only be exchanged by subscribers from one evening to another. Simply call the box office to arrange the new performance date, time and seating. The box office must receive the original tickets no later than 48 hours prior to the date printed on them. If exchanging for a ticket of higher value, the difference in price will be due. Ticket exchanges can be made at the box office, by mail or fax (old tickets that are faxed must be torn in half). We will mail the new tickets out upon receiving your old tickets, or you can have them held at your new performance at Will Call.
As a subscriber, will I get my $10 off discount on tickets outside of my subscription if I purchase them at the theater box offices?
No. You must purchase your additional tickets at the Kansas City Ballet box office.
I have difficulty climbing stairs. Does the Lyric Theatre or Music Hall have an elevator?
The Lyric Theatre does not have an elevator but there is accessible seating on the orchestra level. At the Music Hall, the elevator is located on the right side of the inner lobby, just past the the stairs. An usher will gladly direct you to it and assist you as needed.
Is there handicap and wheelchair-accessible seating available?
There is handicap and wheelchair seating available for every Kansas City Ballet production. Please call 816-931-2232 to reserve these spaces.
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